Frequently Asked Questions

• 1. What shipping methods do you offer? +
  Wellness Extract offers standard shipping via Canada Post XpressPost and courier services through DHL Express. The available shipping options depend on your location and the specifics of your order.
• 2. How long does it take for my order to be dispatched? +
  Orders are usually dispatched within 1 business day after being processed. Delivery times vary depending on your location and the shipping method you opt for.
• 3. How can I track my order? +
  We provide free track and trace shipping services for the US and Canada. DHL courier deliveries also offer order tracking. After placing the order, you will receive a tracking number in your shipping confirmation email, which can be used to monitor your parcel’s progress.
• 4. What if I don’t receive an order confirmation email? +
  If you don’t receive your order confirmation email soon after the order is placed, please check your junk mail folder. If you still cannot find it, contact our customer care team for further assistance.
• 5. Can I change my shipping address after placing an order? +
  If you need to update your shipping address, contact our customer service team as soon as possible. We will try to accommodate the address change before your order is dispatched.
• 6. Are there any restrictions on shipping certain products? +
  Some products may be subject to specific shipping restrictions based on local regulations. If there are restrictions or special conditions for shipping certain products, you will be informed before the order is processed.