What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The table below lists the cookies we collect and what information they store.
|Cookie Name||Cookie Description|
|FORM_KEY||Stores randomly generated key used to prevent forged requests.|
|PHPSESSID||Your session ID on the server.|
|GUEST-VIEW||Allows guests to view and edit their orders.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history, if you have asked for this.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|MAGE-CACHE-SESSID||Facilitates caching of content on the browser to make pages load faster.|
|MAGE-CACHE-STORAGE||Facilitates caching of content on the browser to make pages load faster.|
|MAGE-CACHE-STORAGE-SECTION-INVALIDATION||Facilitates caching of content on the browser to make pages load faster.|
|MAGE-CACHE-TIMEOUT||Facilitates caching of content on the browser to make pages load faster.|
|SECTION-DATA-IDS||Facilitates caching of content on the browser to make pages load faster.|
|PRIVATE_CONTENT_VERSION||Facilitates caching of content on the browser to make pages load faster.|
|X-MAGENTO-VARY||Facilitates caching of content on the server to make pages load faster.|
|MAGE-TRANSLATION-FILE-VERSION||Facilitates translation of content to other languages.|
|MAGE-TRANSLATION-STORAGE||Facilitates translation of content to other languages.|
Effective Date : September 1, 2021
The following discloses the information gathering and dissemination practices by Wellness Extract Products Limited for this Web site: (https://www.wellnessextract.com)
• Personal Information and how we use it
To register for an account, we will ask for your name and email address. When you make a purchase from our website we will collect the following additional personal information: Your postal address information and credit card details. Optionally we may collect your phone number(s).
When subscribing to one of our mailing lists we will collect your name and your email address If you only subscribe to our newsletter, we will only use your information to send you newsletters. No other promotional material will be sent to you based on your newsletter subscription.
When you provide us with personal information, we will use it to process and ship your order, or alternately to send you newsletter(s) to which you subscribe. The information you provide to us will also enable you to use services we may provide through our website, including enabling you to join our Affiliate program, and allow us to process any transactions you initiate.
When you provide us with personal information, this provides us with permission to use that information solely to provide the products and services that you have requested or purchased from us.It will also help us communicate with you, based on your preferences, our latest news or special offers that might provide you with added value.
We do not disclose personal information to any third party apart from those directly involved in the shipping of your order. We use a third party to send our email newsletters and only provide them with your name and your email address. No other personal details are shared with this party. We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not share, sell or rent your personal information to third parties.
• Access to personal information
If your personal information changes, or if you no longer desire our service, you may correct, update or delete/deactivate your account by making the change on your 'My Account' page or by emailing our Customer Support at [email protected] or using our Contact Form. We aim to respond to your request to update your personal information within three business days.
We will retain your information for as long as your account is active or as needed to provide you with service. If you have previously purchased a product from Wellness Extract, we will retain your information as necessary to comply with our legal obligations, and resolve any disputes that may arise and provide you with service.
• Service providers
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We use other third parties such as shipping companies to fulfill orders, a credit card processor to bill you for goods and services, and an email service provider to send out email newsletters and promotions on our behalf. We also use a Live Chat system to assist you if you have questions while using our site(s) or inquiring about an order.
When you make a purchase from a Wellness Extract site, subscribe to a newsletter or use the Live Chat system, we will share your personal information only as necessary for the third party to provide that service.
• Automated Data collection
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
• COOKIES & OTHER TRACKING TECHNOLOGIES
We set a persistent cookie to store your password, so you don't have to enter it every time you login. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.The Persistent cookie is also used to identify how you arrived at our website. This is because we have a network of affiliates and we rely on cookies to ensure that affiliates are given credit for visitors when applicable. This information is not made part of any file. We do not compile any profile of visitors to our website.
If you reject cookies, the site should still function correctly, but you may have problems with adding multiple products to our shopping cart or be able to log into your account.
Technologies such as: cookies, beacons, tags and scripts are useful for analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
• Links to other sites
This Website contains links to other sites that are not owned or controlled by Wellness Extract. Please be aware that we, Wellness Extract, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personal information. This privacy statement applies only to information collected by this Web site.
• Customer Testimonials and Product Reviews
We post customer testimonials and reviews on our web site which may contain personal information. We do obtain the customer's consent prior to posting the testimonial or review to post their first name and first letter of their last name along with their testimonial or review. If you would like to request to have your testimonial or review removed you may contact us by using our contact form or drop an email at: CUSTOMER CARE
• Blogs and Public Forums
Our Website offers publicly accessible blogs where visitors may place comments. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog comments history, contact us at [email protected]
• Social Media
• Text Marketing and notifications
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form, or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 6 per month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted for as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.
• Wellness Extract Affiliate Program
• Service Related announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
• Legal Disclaimer
We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, bankruptcy proceedings or legal process served on our Web site or to any other third party with your prior consent to do so.
• Business Transactions
In the event Wellness Extract goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred. You will be notified via email or prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information as well as any choices you may have regarding your personal information.
When using PayPal, we do not store PayPal credentials. However, customers who wish to pay for their orders using PayPal are still required to enter their delivery address and contact information in order for us to process the purchase.
U V International Traders Inc. and its subsidiaries (collectively, “U V International Traders Inc”) uses Stripe to process payments for some of our existing customers and provide billing information to these customers.
The responsible entity is:
185 Berry Street,
San Francisco, CA 94107
For those existing customers who are billed with Stripe or Recurly, the following data is sent, and stored by Stripe:
If you purchase from U V International Traders Inc, using Stripe as a payment method , the following data will be sent to Stripe, and saved by them:
Your name and email address
Details of your payment method (credit card number, expiry date, CVC)
Your IP address, and the time and date of your transaction
If you wish to avoid sending your data to Stripe, you can do so by not signing up or using Stripe for the payment . If you do so however, your ability to use some of our application’s functions could be severely reduced.
You may find further information about Stripe’s data processing and data protection here:
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.